Refunds and Returns

Last updated 26 August 2026

This policy says plainly what is covered and what is not. It matches what our fulfilment partner actually covers, so that nothing here is a promise we cannot keep.

If something is wrong with your order

Covered in full. If your item arrives misprinted, damaged, defective, or is simply not what you ordered, you get a replacement or a full refund, whichever you prefer, and you do not pay to ship anything back.

Email yawcompanyx@gmail.com within 30 days of delivery with your order number and a clear photo of the problem. The photo is not us being difficult: it is what the fulfilment partner needs to reprint the item at their cost rather than ours.

If it does not fit, or you changed your mind

Not covered, and we would rather say so than bury it. Every item is made for your order, so there is no stock to return it to and nobody to sell it on to. We cannot offer free returns or exchanges for size or for preference.

Sizes are listed on every product page. If you are between sizes or unsure, email us before you order and we will help you pick. That is a much better outcome than either of us discovering it afterwards.

If it never turns up

If a parcel is lost in transit, email us within 30 days of the last estimated delivery date and we will replace it at no cost to you. After 30 days the carrier will no longer investigate, so we are unable to claim, and neither are we able to help.

If tracking shows the parcel was delivered and it is not there, check with your neighbours and building first, then contact us. A parcel marked delivered is not something the carrier will compensate, but talk to us anyway.

If the address was wrong

An order shipped to an address that was entered incorrectly comes back to the fulfilment partner if it comes back at all. We will reship it, but the reprint or reshipping cost is yours. Please check the address at checkout.

How refunds are paid

Refunds go back to the card or wallet you paid with. Stripe processes them, and they usually appear within 5 to 10 business days depending on your bank. We cannot refund to a different card or by another route.

Your statutory rights

Nothing in this policy removes any right you have under the consumer law that applies where you live. Where that law gives you more than this policy does, that law wins.